Terms of Service.
1. Introduction
Welcome to the official website of Hotel Villa Toti (hereinafter referred to as "the Hotel"). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of the website and any services provided by the Hotel through this platform.
2. Scope of Application
These terms apply to all online reservations, accommodations, and services provided by the Hotel. Any sub-letting or unauthorised use of the rooms or facilities is strictly prohibited without prior written approval from the Hotel.
3. Reservations and Payments
Reservation Confirmation: Upon completing a reservation, you will receive a confirmation email containing your booking details. This email serves as proof of your reservation.
Payment: All reservations must be guaranteed with a valid credit card at the time of booking. Payment terms will be outlined during the booking process.
Pricing: Prices displayed on the website are inclusive of applicable taxes unless otherwise stated.
4. Cancellation and Refund Policy
Standard Cancellation: Cancellations or modifications must be made no later than 12:00 PM CET, 14 days before arrival, to avoid a one-night accommodation charge.
Non-Refundable Rates: Reservations made under non-refundable rates are not eligible for cancellation or refund under any circumstances.
No-Show Policy: Failure to check in on the scheduled arrival date will result in a charge equivalent to one night's stay.
5. Check-In and Check-Out
Check-In: Rooms are available from 3:00 PM on the day of arrival. Early check-in is subject to availability and may incur additional charges.
Check-Out: Guests must vacate their rooms by 11:00 AM on the departure date unless otherwise agreed upon with the Hotel.
6. Guest Responsibilities
Guests are required to provide accurate information during booking and maintain respectful behaviour during their stay. The Hotel reserves the right to refuse service or terminate a stay if guests violate these terms or engage in unlawful behaviour.
7. Liability and Disclaimer
The Hotel shall not be held liable for any damages resulting from access or use of this website, including technical issues or inaccuracies in content. Guests are responsible for safeguarding their personal belongings; the Hotel is not liable for loss or theft unless caused by gross negligence on its part.
8. Privacy Policy
The Hotel respects your privacy and is committed to protecting your personal data in accordance with applicable laws.
9. Amendments
The Hotel reserves the right to modify these terms at any time without prior notice. Changes will be effective upon publication on this website.
10. Governing Law
These terms are governed by and construed in accordance with local laws applicable to Hotel Villa Toti.
11. Online Dispute Resolution
In accordance with EU regulations, disputes arising from online bookings may be resolved through an online dispute resolution mechanism.
12. Data Processing
The Hotel processes personal data in compliance with applicable data protection laws, as detailed in our Privacy Policy.
13. Age Requirements
Guests must be at least 18 years old to make a reservation without an adult present.
14. Force Majeure
The Hotel shall not be liable for any failure to perform its obligations under these terms due to events beyond its reasonable control, including but not limited to natural disasters, acts of government, or other emergencies.
15. Overbooking Policy
In case of overbooking, the Hotel will make reasonable efforts to accommodate guests at an alternative location of similar quality at no additional cost.
16. House Rules
Guests are expected to adhere to house rules established by the Hotel during their stay.
17. Third-Party Services
The Hotel is not responsible for third-party services offered through this website or at the hotel; any issues should be directed to those service providers.
For further inquiries, please contact us at contacto@hotelvillatoti.com